Privacy Policy
This Privacy Policy explains how Pixground collects, uses, stores, shares, and protects your personal information when you use our platform.
Pixground ("we," "us," or "our") operates the website pixground.com. This Privacy Policy applies to all users worldwide, including users in the European Economic Area (EEA), United Kingdom (UK), and California. We are committed to protecting your privacy and being transparent about our data practices. The data controller responsible for your personal information is Pixground, operated at pixground.com. For data protection inquiries, contact us at [email protected].
Information we collect
We collect the following categories of personal information:
- Account information: email address, display name, username, and profile picture when you create an account.
- Content you upload: wallpaper images, titles, descriptions, tags, and associated metadata.
- Usage data: pages visited, wallpapers viewed or downloaded, search queries, and interaction patterns.
- Device and browser data: IP address, browser type and version, operating system, device type, screen resolution, and referring URLs.
- Communications: messages sent through our contact form, including your name, email, subject, and message content.
- Cookies and similar technologies: session identifiers, authentication tokens, and analytics data. See our Cookie Policy for details.
How we collect your information
- Directly from you: when you create an account, upload content, submit a contact form, post comments, or interact with features on the platform.
- Automatically: through cookies, server logs, and analytics tools when you browse the website.
- From third-party services: authentication providers (such as Google or GitHub) if you choose to sign in through them.
How we use your information
We use your personal information for the following purposes:
- To operate the platform: display wallpapers, manage user accounts, process uploads, and deliver the core service.
- To communicate with you: respond to support requests, send account notifications, and provide important service updates.
- To improve the platform: analyze usage patterns, fix bugs, optimize performance, and develop new features.
- To enforce our policies: detect and prevent fraud, abuse, spam, and violations of our Terms of Service and Community Guidelines.
- To comply with legal obligations: respond to lawful requests from authorities and meet regulatory requirements.
Legal basis for processing (EEA/UK users)
If you are located in the EEA or UK, we process your personal data under the following legal bases:
- Contract performance: processing necessary to provide you with the Pixground service you signed up for.
- Legitimate interests: improving our platform, preventing fraud, and ensuring security, where these interests are not overridden by your rights.
- Consent: where you have given explicit consent, such as for optional analytics cookies.
- Legal obligation: where processing is necessary to comply with applicable law.
Data retention
We retain your personal information for as long as your account is active or as needed to provide services. Specifically:
- Account data is retained until you delete your account or request deletion.
- Uploaded content metadata is retained until the content is removed.
- Server logs and analytics data are retained for up to 12 months.
- Contact form submissions are retained for up to 24 months.
- We may retain certain data longer when required for legal, security, or fraud prevention purposes.
Data security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (HTTPS/TLS), secure authentication, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you.
- Rectification: request correction of inaccurate or incomplete data.
- Erasure: request deletion of your personal data (subject to legal exceptions).
- Restriction: request that we limit processing of your data in certain circumstances.
- Data portability: request your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interests.
- Withdraw consent: where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Rights for California residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- Right to know what personal information is collected, used, and shared.
- Right to delete your personal information.
- Right to opt out of the sale or sharing of personal information. Pixground does not sell personal information.
- Right to non-discrimination for exercising your privacy rights.
To submit a request, contact us at [email protected].
Children's privacy (COPPA)
Pixground is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal information, contact us at [email protected].
International data transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses approved by the European Commission to protect your information. Our primary infrastructure providers process data in the United States and European Union.
Automated decision-making
Pixground does not use automated decision-making or profiling that produces legal effects or similarly significant effects on you. Content moderation and spam detection may use automated tools to flag content for human review, but final moderation decisions are made by our team.
Direct marketing
Pixground does not send marketing or promotional emails. We will only email you for essential account-related communications such as password resets, security alerts, and important service updates. If we introduce optional marketing communications in the future, we will obtain your consent first and provide a clear unsubscribe mechanism in every message.
Third-party links
Pixground may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review their privacy policies before providing any personal information.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of Pixground after changes are posted constitutes acceptance of the revised policy.
Contact us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:
- Email: [email protected]
- Contact form: pixground.com/contact
If you are in the EEA and believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection supervisory authority.